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Winners Help


How to Claim your Collar?
Steps to get yours:
1. Click Here
    (coupon code will apply automatically)
2. Select the color, size and charm you want
3. Enter your dog name
4. Click add to cart
5. Then click checkout and enter your shipping details
6. Click shipping method, Pay shipping fee
7. That's all, Your Personalized Dog Collar will be delivered to you

How long do I have to claim?
No worries, Yours expires on 25 December @ 11.59 PM PT. Please place your order as soon as possible.

I Won, Why I have to pay Shipping?
Hi, Congrats! Personalized Collar is free but you must cover shipping fee $5.95 to $15.95 depends on your location. Please understand we are giving daily 10 collars free, we've to pay courier companies to deliver your collar to you.

How much is Shipping?
5.95 to 15.95 depends on your location.

Can I pay through my Card?
Yes, You can pay through your card.

If there is no "Pay with Debit or Credit Card" button please change your email in contact info and try.

What are the available payment methods?
We accept post office card, prepaid card, debit card, credit card and paypal.

Why should I trust you?
We are legitimate business entity. We have secure software on our website to protect your personal info. Our payment method is paypal, well known most secure online payment gateway. Please read thousands of our happy customer reviews.

Why my shipping is too high?
Please check your cart maybe you added more than one collar to your cart. Limit one per winner. Shipping fee $5.95 - $9.95 depends on your location.
https://twin-dogs.com/cart

Where are you from?
We have warehouses in USA, UK and China.

How long does shipping take?
Due to massive global ordering, please allow for 2-3 weeks of shipping time for the delivery of your order.

Why my order status is unfulfilled?
Due to massive global ordering, Please allow 4 - 7 business days to personalize your dog collar.

What is your support email?
Support@twin-dogs.com
https://twin-dogs.com/pages/conatct